Privacy Policy

Last updated: June 27, 2026

This Privacy Policy explains how Granvero collects, uses, discloses, retains, and protects personal information when you visit our online store, purchase products, contact us, create an account, subscribe to communications, or otherwise interact with Granvero.

Granvero operates from the United States, and the online store is hosted using Shopify’s commerce platform.

1. Personal Information We Collect

Depending on how you interact with the store, Granvero may collect the following categories of personal information.

Contact and Identification Information

This may include:

• Name;
• Billing address;
• Shipping address;
• Email address;
• Telephone number;
• Account username or similar identifiers.

Order and Commercial Information

This may include:

• Products viewed, added to a cart, purchased, returned, or exchanged;
• Order numbers;
• Transaction history;
• Discounts used;
• Customer-service communications;
• Product preferences;
• Reviews or feedback.

Payment Information

Payments may be processed by Shopify Payments or another authorized payment provider.

Granvero may receive limited payment-related information, such as:

• Payment status;
• Payment method type;
• Billing details;
• Transaction identifiers;
• Partial or masked payment-card information.

Full payment-card information is generally processed by payment providers and is not stored directly by Granvero.

Device and Internet Activity Information

This may include:

• Internet Protocol address;
• Browser type;
• Device type;
• Operating system;
• Pages viewed;
• Links clicked;
• Referring website;
• Shopping-cart activity;
• Date and time of access;
• Cookie and advertising identifiers;
• Approximate location derived from an Internet Protocol address.

Communications and User Content

When you contact Granvero or submit content, we may collect:

• Email messages;
• Support requests;
• Photos and videos;
• Reviews;
• Survey responses;
• Social-media interactions;
• Other information you voluntarily provide.

Inferences and Preferences

Granvero or its service providers may derive information about customer interests or likely preferences based on browsing or purchase activity.

2. Sources of Personal Information

Granvero may collect personal information:

• Directly from you;
• Automatically through the website, cookies, and similar technologies;
• From Shopify and other service providers;
• From payment processors;
• From shipping and fulfillment providers;
• From advertising or analytics partners;
• From social-media platforms when you interact with Granvero;
• From fraud-prevention and security providers;
• From publicly available sources, when permitted by law.

3. How We Use Personal Information

Granvero may use personal information to:

• Process and fulfill orders;
• Accept and confirm payments;
• Arrange shipping and delivery;
• Process returns, refunds, and exchanges;
• Create and manage customer accounts;
• Provide customer support;
• Communicate about orders or service issues;
• Prevent fraud, unauthorized transactions, and abuse;
• Secure and maintain the website;
• Analyze store performance and customer experience;
• Improve products, services, advertising, and website functionality;
• Personalize content and product recommendations;
• Send marketing communications when permitted;
• Maintain business, tax, accounting, and transaction records;
• Enforce store policies and legal rights;
• Comply with applicable laws, legal processes, and regulatory obligations.

Granvero will not use personal information for materially different purposes without providing appropriate notice when required.

4. Shopify

The Granvero store is powered by Shopify.

Shopify may collect and process personal information to provide hosting, checkout, payment, security, analytics, personalization, and other commerce services.

In some circumstances, Shopify acts as a service provider processing information on Granvero’s behalf. In other circumstances, Shopify may process information for its own purposes under its applicable privacy notices.

Customers may review Shopify’s consumer privacy information through Shopify’s official privacy resources.

5. Cookies and Similar Technologies

Granvero, Shopify, and authorized service providers may use cookies, pixels, tags, local storage, software development kits, and similar technologies.

These technologies may be used to:

• Keep the website functioning;
• Remember customer preferences;
• Maintain shopping-cart and checkout sessions;
• Authenticate accounts;
• Prevent fraud;
• Measure website performance;
• Understand customer interactions;
• Personalize content;
• Support advertising and marketing attribution.

Where required, non-essential cookies will be used according to the customer’s consent or privacy choices.

You may be able to manage cookies through:

• The cookie or privacy settings displayed on the website;
• Your browser settings;
• Device privacy controls;
• Advertising-industry opt-out tools.

Disabling certain cookies may affect store functionality.

6. Marketing Communications

Granvero may send promotional emails when you have subscribed, requested information, made a purchase where legally permitted, or otherwise consented.

You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting support@thegranvero.com.

Unsubscribing from marketing does not prevent Granvero from sending non-promotional messages, including:

• Order confirmations;
• Shipping updates;
• Refund notices;
• Security alerts;
• Responses to customer-service requests;
• Legally required communications.

7. How We Disclose Personal Information

Granvero may disclose personal information to:

Commerce and Technology Providers

Including Shopify, website-hosting services, cloud providers, information-technology providers, customer-support tools, and security providers.

Payment Providers

To process transactions, refunds, chargebacks, fraud screening, and payment authorization.

Shipping and Fulfillment Providers

To prepare, transport, track, and deliver orders.

Analytics and Advertising Providers

To measure website use, understand marketing performance, personalize advertising, and display relevant promotions.

Professional Advisers

Including accountants, auditors, attorneys, insurers, and consultants, when reasonably necessary.

Government and Legal Authorities

When disclosure is required by law, legal process, court order, regulatory request, or to protect the rights, safety, and property of Granvero, customers, or others.

Business-Transaction Participants

In connection with a merger, acquisition, financing, reorganization, asset sale, bankruptcy, or similar business transaction.

Granvero requires service providers to process information for authorized purposes and subject to appropriate contractual obligations when required.

8. Sale or Sharing of Personal Information

Granvero does not sell personal information in exchange for money.

However, depending on the advertising, analytics, and cookie tools enabled on the store, certain disclosures involving online identifiers may be considered a “sale,” “sharing,” or use for targeted advertising under some United States state privacy laws.

Where applicable, customers may opt out through privacy or cookie controls made available on the website or by contacting support@thegranvero.com.

Granvero does not knowingly sell or share the personal information of individuals under 16 years of age.

9. United States State Privacy Rights

Depending on your state of residence and whether the applicable law applies to Granvero, you may have rights to:

• Confirm whether Granvero processes your personal information;
• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Obtain a portable copy of certain information;
• Opt out of the sale or sharing of personal information;
• Opt out of targeted advertising;
• Opt out of certain profiling activities;
• Limit certain uses of sensitive personal information;
• Appeal a decision concerning a privacy request;
• Receive equal service without unlawful discrimination for exercising privacy rights.

These rights may be subject to exceptions, identity verification, and legal limitations.

To submit a request, email support@thegranvero.com with the subject line Privacy Request and describe the right you wish to exercise.

Granvero may request information reasonably necessary to verify your identity and protect customer data.

An authorized agent may submit a request when permitted by law, but Granvero may require proof of authorization and identity verification.

10. California Privacy Notice

This section applies to California residents when Granvero is subject to the California Consumer Privacy Act, as amended.

California residents may have the right to:

• Know the categories and specific pieces of personal information collected;
• Know the sources of the information;
• Know the business or commercial purposes for collection;
• Know the categories of recipients;
• Request correction;
• Request deletion;
• Opt out of sale or sharing;
• Limit certain uses of sensitive personal information;
• Be free from unlawful discrimination.

During the preceding 12 months, Granvero may have collected the categories described in this Privacy Policy, including:

• Identifiers;
• Customer-record information;
• Commercial information;
• Internet or electronic activity;
• Approximate geolocation;
• Audio, visual, or similar information voluntarily provided;
• Inferences derived from customer activity;
• Account or payment-related information used to complete transactions.

Granvero may disclose these categories for business purposes to the service providers and recipients described in this policy.

Granvero does not use sensitive personal information to infer characteristics about customers unless clearly disclosed and permitted by law.

Where required, Granvero will process recognized opt-out preference signals, such as Global Privacy Control, when the signal can be reasonably associated with the customer or browser.

11. Data Retention

Granvero retains personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Completing transactions;
• Maintaining tax and accounting records;
• Providing customer service;
• Resolving disputes;
• Preventing fraud;
• Enforcing agreements;
• Complying with legal obligations.

Retention periods may vary according to the type of information, the nature of the relationship, and legal requirements.

When information is no longer needed, Granvero may delete, anonymize, or securely dispose of it.

12. Data Security

Granvero uses reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, transmission method, database, or storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of account passwords and should notify Granvero if they suspect unauthorized account activity.

13. Children’s Privacy

The Granvero store is not directed to children under 13 years of age.

Granvero does not knowingly collect personal information directly from children under 13 without legally required parental consent.

If you believe a child has provided personal information to Granvero, contact support@thegranvero.com so that the matter can be reviewed and appropriate action taken.

14. External Links

The website may contain links to third-party websites or services.

Granvero does not control and is not responsible for the privacy, security, or content practices of third parties. Customers should review the applicable third-party privacy policies before providing personal information.

15. International Customers

Granvero operates from the United States.

If you access the store from another country, your information may be transferred to and processed in the United States and other countries where Shopify or Granvero’s service providers operate.

Where required, Granvero and its service providers will use appropriate legal mechanisms for international data transfers.

16. Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is not a single universally accepted standard for responding to these signals, the website may not respond to traditional Do Not Track signals.

Granvero will honor legally required privacy preference signals where applicable.

17. Changes to This Privacy Policy

Granvero may update this Privacy Policy to reflect changes in legal requirements, business practices, technology, Shopify services, or store operations.

The revised policy will be posted on the website with an updated revision date. Material changes may be communicated through additional notice when required.

Contact

For privacy questions or requests, contact:

Granvero
Email: support@thegranvero.com