Shipping Policy

Last updated: June 27, 2026

This Shipping Policy explains how Granvero processes, ships, tracks, and delivers orders.

1. Shipping Availability

Granvero operates from the United States.

Available delivery destinations are determined by the options displayed during checkout. Granvero may restrict delivery to certain countries, regions, addresses, or product categories.

An order is not guaranteed to be deliverable until the shipping address and available carrier services have been verified.

2. Order Processing

Orders may be subject to:

• Payment authorization;
• Fraud and security review;
• Address verification;
• Product availability;
• Warehouse processing.

The applicable processing or shipping estimate will be displayed on the product page, during checkout, or in the order confirmation when available.

Business days generally exclude Saturdays, Sundays, and United States public holidays.

Processing time is separate from carrier transit time.

3. Shipping Timeframes

Granvero will make reasonable efforts to ship orders within the timeframe communicated at the time of purchase.

When no specific shipping timeframe is provided, Granvero will comply with applicable United States shipping requirements.

Estimated transit or delivery periods begin after an order has been shipped, not when the order is placed.

Delivery estimates are not guarantees unless Granvero expressly describes them as guaranteed.

4. Shipping Delays

Orders may be delayed because of:

• Carrier disruptions;
• Weather;
• Customs inspections;
• Public holidays;
• High order volume;
• Address problems;
• Security reviews;
• Events outside Granvero’s reasonable control.

If Granvero cannot ship an order within the promised timeframe, Granvero will provide an appropriate delay notice and a revised shipping date when required.

Where required by law, the customer may:

• Accept the revised shipping date; or
• Cancel the unshipped order and receive a full refund in USD.

Granvero will not substitute store credit for a legally required refund unless the customer voluntarily agrees.

5. Shipping Charges

Shipping charges are calculated and displayed during checkout in United States dollars (USD).

Shipping charges may depend on:

• Destination;
• Package size and weight;
• Shipping method;
• Product type;
• Promotional eligibility.

The customer will have an opportunity to review applicable shipping charges before completing the order.

6. Tracking Information

When tracking is available, Granvero will send tracking information to the email address associated with the order.

Tracking information may require time to become active after a shipping label is created.

A shipping-label notification does not necessarily mean that the carrier has completed its first physical scan.

Customers should allow reasonable time for tracking updates and contact Granvero when tracking remains inactive or shows an unusual delay.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before completing an order, verify:

• Recipient name;
• Street address;
• Apartment, suite, or unit number;
• City;
• State or province;
• Postal code;
• Country;
• Telephone number, when requested.

Contact support@thegranvero.com immediately if an address correction is needed.

Granvero will attempt to update the address before shipment but cannot guarantee changes after processing has begun.

Additional shipping costs caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility, except where prohibited by law.

8. Failed Delivery and Returned Packages

A package may be returned because of:

• An incomplete or incorrect address;
• Refusal of delivery;
• Failure to collect the package;
• Delivery restrictions;
• Repeated unsuccessful delivery attempts.

When a package is returned to the sender, Granvero will contact the customer or review the order before determining whether to:

• Reship the order;
• Issue an applicable refund;
• Request payment of additional shipping charges.

Any deduction from a refund will be reasonable, disclosed, and permitted by applicable law.

9. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

• Check the delivery location and surrounding area;
• Ask household members, building staff, or neighbors;
• Review any delivery photo or carrier notice;
• Contact the carrier;
• Contact Granvero at support@thegranvero.com.

Granvero may assist with a carrier investigation. A package will not automatically be treated as lost solely because the customer cannot immediately locate it after a delivery scan.

Granvero will evaluate each claim reasonably and in accordance with applicable consumer law.

10. Lost Packages

If tracking does not confirm delivery and the package appears lost, contact Granvero.

Granvero may:

• Open an investigation with the carrier;
• Request supporting information;
• Offer a replacement;
• Issue a refund;
• Provide another appropriate resolution.

The resolution will depend on the tracking information, carrier findings, order circumstances, and applicable law.

11. Damaged Packages

When a package arrives visibly damaged, photograph:

• The outer packaging;
• The shipping label;
• The internal packaging;
• The affected product.

Contact support@thegranvero.com as soon as reasonably possible and retain the packaging until the claim has been reviewed.

12. International Shipping

International delivery may be available when offered during checkout.

International shipments may be subject to:

• Customs inspections;
• Import duties;
• Taxes;
• Brokerage fees;
• Local delivery charges;
• Country-specific restrictions.

Unless expressly collected during checkout, customs duties, import taxes, and brokerage charges are generally the responsibility of the recipient.

These charges are not controlled by Granvero and may be assessed in local currency by the destination country or carrier.

Customers are responsible for confirming that products may lawfully be imported into their destination.

13. Refused International Shipments

If an international shipment is refused because the customer declines to pay applicable duties, taxes, or carrier charges, the package may be returned or abandoned.

Any refund will be evaluated after accounting for the circumstances, non-recoverable carrier charges, product condition, and applicable law.

14. Separate Shipments

Products from the same order may be shipped separately because of inventory location, package size, product availability, or fulfillment requirements.

Separate shipments will not result in additional shipping charges beyond those accepted during checkout unless the customer later requests a separate service.

15. Order Changes and Cancellations

Contact Granvero promptly if you need to modify or cancel an order.

Changes and cancellations cannot be guaranteed after fulfillment begins.

After shipment, an eligible product may be returned under the Return and Refund Policy.

16. Risk and Consumer Protection

Nothing in this Shipping Policy transfers responsibility to the customer in a manner prohibited by law.

Granvero remains responsible for complying with legally required shipping, delay, cancellation, refund, and product-delivery obligations.

Contact

For shipping, delivery, tracking, address, or lost-package questions, contact:

Granvero
Email: support@thegranvero.com